My Forms been disabled and i cannot enable it

  • Ryan_Hall_ryan
    Asked on June 30, 2021 at 7:56 PM
  • Ryan_Hall_ryan
    Replied on June 30, 2021 at 7:57 PM

    Hi, i was adding an automated email with my own bank details on so that my fitness clients can pay me, im guessing this is not allowed and my form has now been disabled even thoug it says enabled.


    this form is vital to my business, can you please re enable it, even if this means deleting the automatic email.


    thank you


    ryan

  • Ryan_Hall_ryan
    Replied on June 30, 2021 at 8:06 PM

    Please re enable this asap, if i have broken rues let me k ow and il delete the payment details on the email

  • Girish JotForm Support
    Replied on July 1, 2021 at 4:12 AM

    Our phishing detector tool scans forms for phishing words out of which one is "bank" and auto suspends accounts.

    Your form has used this in the autoresponder emails:

    1625127037 60dd787df39ef 0107 5 Screenshot 10

    Please remove this word from the email.

    I have activated your account in the meantime.