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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My additional submission limits do not show on my account

    Asked by RobertMartinez on January 18, 2014 at 05:33 PM

    When I incresed my limits for free I see the following notification:

    "Hi RobertMartinez, you currently have 145 submissions/month."

    But the drop down box for my name still shows 100:


    Account — Logout

    Submissions

    67 of 100 used

    Upload space

    3.30MB of 100MB used

    Payment submissions

    0 of 10 used

    Secure SSL submissions

    9 of 10 used

    Also, when does my submissions count "zero out?"

    submission limits my account Submissions JotForm style size logout
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 18, 2014 at 06:23 PM

    Hi,

    Thanks for reporting. I found a small glitch on your submissions limits info, not quite sure what is happening but let me assure you that it has an increased of 45 submissions as seen on your account settings page.

    Can you please try to logout from your account, clear your browsers cache and recheck it again? Please inform us here if the issue persists.

    Thanks!

  • Profile Image

    Answered by RobertMartinez on January 18, 2014 at 08:38 PM

    I still only see  limit of 100.

    RobertMartinez
    Account — Logout

    Submissions

    67 of 100 used

    Upload space

    3.30MB of 100MB used

    Payment submissions

    0 of 10 used

    Secure SSL submissions

    9 of 10 used

  • Profile Image
    JotForm Support

    Answered by jonathan on January 19, 2014 at 02:13 AM

    Hi Robert,

    The reported issue was already forwarded by our colleague EltonCris to our higher team support. 

    You will notified via this thread and in your e-mail for updated status when available.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by steve on September 23, 2014 at 08:11 PM

    Hello-

    I just checked your account and it looks like the issue has since been resolved. Please let us know if you have any questions.

    Thanks!