Cannot login using google account. Please delete my account so that i can sign up again using just email.

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    Manuel
    Asked on July 01, 2021 at 05:29 AM
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    Jovanne_A
    Answered on July 01, 2021 at 09:09 AM

    Hi, thank you for contacting support.

    You can request a password reset to set up a new password for your account.

    GUIDE: how-to-reset-jotform-account-password

    Please give it a try and let us know how it goes.

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    Manuel 
    Answered on July 03, 2021 at 01:52 AM

    Hello,

    I had already tried it. But i am not sure if it is because i used google login (and as such, no password), i did not receive any password reset email.

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    gerardw
    Answered on July 03, 2021 at 05:46 AM

    If we delete your account, your account data (including username and email address) will remain in our database for 30 days before getting purged. So until that time, you will not be able to use the same email address if you create a new account.

    If you follow the instructions in the guide shared by my colleague above, it will send a new password reset link to your account email address. If you have not received it please also check your spam folder.

    I have flushed the login attempts on your account. Please try resetting the password again and try logging in using the new password.

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    Jovanne_A
    Answered on July 05, 2021 at 08:20 AM

    Hi @elicaels0,

    We will be responding to your concern on this support ticket https://www.jotform.com/answers/3201052 shortly.

    Thank you.