Jotform Not Creating Google Drive Folders

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    UNLVWritingCenter
    Asked on July 01, 2021 at 12:16 PM

    Hello-

    The last two submissions we've received did not create a folder in our google drive that we've designated to receive the form and attached files. The information is loading on the google sheet that keeps track. Please advise how we can fix this.


    Thanks!

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    taylor
    Answered on July 01, 2021 at 05:26 PM

    Hello! 👋

    Thanks for reaching out! I ran a sync on your form to Google on the backend and saw that some missing submission data was added. Could you re-check your Google Drive and see if the submission data was created? If you run into any issues, please let us know!

    Thanks!

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    UNLV Writing Center 
    Answered on July 01, 2021 at 06:03 PM

    Thanks, Taylor. Our most recent submission was successfully uploaded/created in our drive.

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    UNLVWritingCenter
    Answered on July 02, 2021 at 12:11 PM

    Hi Taylor - I spoke too soon. We are still having some issues. 1/3 of the submissions we received overnight did not have a folder. Additionally, the spreadsheet was incorrectly populating. A 6:00pm submission did not populate until after we received a 6:00pm submission.


    Thank you!

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    VincentJay
    Answered on July 02, 2021 at 04:38 PM

    Hello,

    Could you please try removing the Google Drive integration and add it back again? Also, please do this to the Google Spreadsheet integration too. After that, please submit a test submission and let us know if the issue still persists. Please add the form link so we can investigate it too.

    Thank you!