My Client's submission is not showing up correctly

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    Lyadmin
    Asked on July 01, 2021 at 10:40 PM
  • Profile Image
    Nik_M
    Answered on July 02, 2021 at 06:49 AM

    Apologize for the inconvenience this may have caused.

    Please provide more details about the issue, form URL, and ID of the submission to which the issue is related.

    Related Guides:

    Where to Find My Form URL?

    Where to Find the Submission ID?

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    Lyadmin
    Answered on July 04, 2021 at 04:31 AM

    Hi,

    Please find below the URL Link;

    Seller Questionnaire · Tables (jotform.com).

    Submission ID is: 5011773518314262837

    When we download to a PDF format, the answer to question "Are All Seller Australia Citizen" does not come up on the PDF report. I can see client has answered the question when we click on "View", however just not on the PDF when we download it. Please see below a snip of the PDF report.

    1625387247_60e170ef9ff9d_Capture.JPG

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    Mike_G
    Answered on July 04, 2021 at 07:35 AM

    The form the submission ID you shared is under no longer has submissions that are not deleted.

    1625398364_60e19c5cb2813_zt210704_073013

    And this could be the reason why you are having the issue you have described.

    You can try to search the submission using its submission ID on the Trashed entries of the Jotform Tables and restore it first.

    1625398481_60e19cd10bf4b_zt210704_073328

    Reference Guide: How-to-restore-deleted-submissions-in-JotForm-Tables

    Please give it a try and let us know if you need any further assistance.

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    Lyadmin
    Answered on July 04, 2021 at 06:58 PM

    Hello,

    This issue that I am havinh is prior to the submission being deleted. I download the file into a PDF format prior to sending the submission into Trash.

    I have restored the submission and download it into a PDF again and is having the same issue.

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    Jessica_H
    Answered on July 05, 2021 at 12:22 AM

    Hi Lyadmin,

    Kindly navigate to your PDF Editor then create a new PDF Document. Then, please delete the previous PDF Document. It should solve the issue.

    1625458890_60e288caf40b5_

  • Profile Image
    Lyadmin
    Answered on July 05, 2021 at 09:29 PM

    Thank you very much