What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How Can I Downgrade

    Asked by miika on June 29, 2011 at 05:20 AM


    How can I downgrade? Upgrading is easy, downgrading is not.



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    Answered by allanftd on June 29, 2011 at 01:53 PM

    Hi Miika,

    You are currently subscribed through PayPal. So, here is how you can cancel your subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires. 

    Thanks for choosing JotForm.