What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot get into my account settings, login form keeps on appearing

    Asked by afrp on January 19, 2014 at 11:32 AM

    every time i try to get into the account settings to change the password and the email address submissions and info are emailed to it asks me to login again which i enter the information and the website just sits there and does nothing

    i have tried on three different browsers so far please advise

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    Answered by afrp on January 19, 2014 at 12:29 PM

    Jot form is not allowing me to update my account settings, every time i click on account, it asks me to log in and i enter the correct email and password and the box just sits there and does nothing, where is support on this i need to get the account settings changed ASAP

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    JotForm Support

    Answered by EltonCris on January 19, 2014 at 04:49 PM


    Thanks for reporting. I was able to reproduced the problem when I checked your account. Let me forward this to our developers so they can fixed this as soon as possible.

    Our apologies for any inconveniences caused.


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    JotForm Support

    Answered by steve on September 23, 2014 at 08:14 PM


    I retested this, and I believe this issue has long since been resolved. Please let us know if you still encounter any issues.