I cannot get into my account settings, login form keeps on appearing

  • Profile Image
    afrp
    Asked on January 19, 2014 at 11:32 AM

    every time i try to get into the account settings to change the password and the email address submissions and info are emailed to it asks me to login again which i enter the information and the website just sits there and does nothing

    i have tried on three different browsers so far please advise

  • Profile Image
    afrp
    Answered on January 19, 2014 at 12:29 PM

    Jot form is not allowing me to update my account settings, every time i click on account, it asks me to log in and i enter the correct email and password and the box just sits there and does nothing, where is support on this i need to get the account settings changed ASAP

  • Profile Image
    EltonCris
    Answered on January 19, 2014 at 04:49 PM

    Hi,

    Thanks for reporting. I was able to reproduced the problem when I checked your account. Let me forward this to our developers so they can fixed this as soon as possible.

    Our apologies for any inconveniences caused.

    Regards!

  • Profile Image
    steve
    Answered on September 23, 2014 at 08:14 PM

    Hello-

    I retested this, and I believe this issue has long since been resolved. Please let us know if you still encounter any issues.

    Thanks!