I cannot get into my account settings, login form keeps on appearing

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    Asked on January 19, 2014 at 11:32 AM

    every time i try to get into the account settings to change the password and the email address submissions and info are emailed to it asks me to login again which i enter the information and the website just sits there and does nothing

    i have tried on three different browsers so far please advise

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    Answered on January 19, 2014 at 12:29 PM

    Jot form is not allowing me to update my account settings, every time i click on account, it asks me to log in and i enter the correct email and password and the box just sits there and does nothing, where is support on this i need to get the account settings changed ASAP

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    Answered on January 19, 2014 at 04:49 PM


    Thanks for reporting. I was able to reproduced the problem when I checked your account. Let me forward this to our developers so they can fixed this as soon as possible.

    Our apologies for any inconveniences caused.


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    Answered on September 23, 2014 at 08:14 PM


    I retested this, and I believe this issue has long since been resolved. Please let us know if you still encounter any issues.