Form did not attach a PDF to the recipient on 2 separate submissions

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    rbird
    Asked on July 02, 2021 at 08:36 AM

    Form - Peppersource Job Application Form(current) is set to deliver a pdf as an attachment and has worked completely on about 2000 submissions. But, recently 2 submissions did not have the pdf attached.

    Martin Martinez submission Jun 30, 2021 10:11 PM is one of these.


    Thanks,

    Ron

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    Niko_N
    Answered on July 02, 2021 at 10:36 AM

    Greetings Honor,

    We apologize for the inconvenience.

    I've tested the cloned version of your form and could not replicate the issue. However, we have received multiple reports related to this with attachments being intermittent and we have already notified our developers to look into it. They are currently investigating the issue and should provide a fix soon.

    I'll also escalate your form details to our back-end team to check further. As soon as there is an update we will inform you via this ticket.

    Thank you!

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    Niko_N
    Answered on July 02, 2021 at 10:38 AM

    Sorry, I accidentally typed Honor instead of Ron.

    I've already escalated the issue to developers to check further.

    Thank you!

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    Kiran
    Answered on July 04, 2021 at 03:05 PM

    We are sorry for the inconvenience this may have caused to you. We have experienced an issue with the PDF system and it should be fixed by now as per the update received from our backend team. Could you check again and let us know if you still notice any issue? We will be happy to take a look again.

    Thank you!