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  • Profile Image

    Submission email does not displays the complete information

    Asked by resa35 on January 19, 2014 at 07:28 PM

    HELLO I AM HAVING AN ISSUE WITH NOT RECEIVING THE EMAIL AND OTHER INFORMATION FOR MY EPS FORM, ALL I AM GETTING IS THEIR NAME. PLEASE HELP ASAP

     

     

    Teresa

    Page URL:
    http://form.jotform.us/form/33238568066158

    email name hello all
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 20, 2014 at 02:17 AM

    Hello Teresa,

    Have you already resolved this issue? 

    Upon checking your form's notification alert, I did not find any issue with that. You should be receiving the submission emails with complete submission data. 

    This happens when you edit your form's notification, it becomes dirty. That means after editing the notification alert, any fields/question you add in your form will not be added automatically in your notification and needs to be added manually.

    I added my own email address in your form's email alert and sent a test submission. The submission email I received had complete submission data:

    Do test your form and get back to us if the issue persists.

    Thank you!