What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancellation of Premium Plan and JotForm Account

    Asked by simonanddiana on January 19, 2014 at 07:59 PM

    Dear JotForm,

    I would like to cancel my account and premium. The account is "simonanddiana".

    You can contact me at hello@wedrockweddings.com

    Thank you!


    - Jessica

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    JotForm Support

    Answered by ashwin_d on January 20, 2014 at 12:48 AM

    Hello Jessica,

    I've cancelled your subscription. You will not be billed again, but your account will stay Premium until February 06, 2014 for the time you have already paid.

    Upon taking a closer look at your account, I found that you have already deleted your forms. I would like to inform you that if any account is downgraded the subscription is set to Free version but we do not delete your forms or submission records. It's just your submission limit will go back to 100 per month and 100MB Storage.

    Thank you!