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    Dayna
    Asked on January 19, 2014 at 08:59 PM

    I have requested for a password reset to my JotForm account associated with my e-mail address contactus@kansascityparanormalinvestigations.com, however, it has not sent at all. I've even checked my spam box to ensure it wasn't redirected.

    How else can I obtain my login information so I can access my forms?

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    EltonCris
    Answered on January 20, 2014 at 05:12 AM

    Hi Dayna,

    Our apologies.

    Please reset your password again this time, it should be working now.

    Your email ended in the bounce list due to the following reason.

    Result: 

    contactus@kansascityparanormalinvestigations.com is IN the bounce list  

    Reason(s) : smtp;451 Temporary local problem - please try later

    Your email service provider might be down at some point by the time it receives an email from Jotform that's why it ended in the bounce list. I have now removed it so it should be fine by now.

    Let us know if you still have any difficulties related to this.

    Regards!