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johngugelAsked on July 2, 2021 at 4:15 PM
When the "submit" button on my form is activated it say "please wait" but nothing happens.
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Cecile JotForm SupportReplied on July 2, 2021 at 10:50 PM
Greetings,
I cloned your form 211774087820155 to test but I was unable to replicate the issue.
I have cleared your form cache. Could you please try clearing your browser's cache as well?
If the issue persists, kindly let us know.
Thank you.
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johngugelReplied on July 3, 2021 at 9:04 AM
Thank you!
Others have tried and are having the same issue with this particular form. I have sent test messages (not this form) from JotForm and have received them so I believe the email address is correct.
John
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igorbojczukReplied on July 3, 2021 at 12:26 PM
Hi John,
I have tested your form and unfortunately was not able to replicate this problem. Is your form embedded on a website?
Sincere apologies for this inconvenience, we are doing our best to investigate this issue and help you solve it.Best,
Igor -
johngugelReplied on July 3, 2021 at 12:55 PMThanks, Igor!
Yes, the form is embedded on our web site www.racquetquest.com
Thank you for your help!
Regards,
John
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igorbojczukReplied on July 3, 2021 at 2:27 PM
Hi,
I was able to reproduce the issue on your webpage. This is the error you are getting:
Please try adding allow-forms to your iframe element:
If you have used the script option to embed the form on your website, try switching to iframe code available in the Publish section of the form builder.
I hope this will help you solve your issue.
Best,
Igor