"Please wait" button displays indefinetely after the form is submitted.

  • johngugel
    Asked on July 2, 2021 at 4:15 PM

    When the "submit" button on my form is activated it say "please wait" but nothing happens.

  • Cecile JotForm Support
    Replied on July 2, 2021 at 10:50 PM

    Greetings,

    I cloned your form 211774087820155 to test but I was unable to replicate the issue.

    I have cleared your form cache. Could you please try clearing your browser's cache as well?

    If the issue persists, kindly let us know.

    Thank you.

  • johngugel
    Replied on July 3, 2021 at 9:04 AM

    Thank you!

    Others have tried and are having the same issue with this particular form. I have sent test messages (not this form) from JotForm and have received them so I believe the email address is correct.


    John



  • igorbojczuk
    Replied on July 3, 2021 at 12:26 PM

    Hi John,
    I have tested your form and unfortunately was not able to replicate this problem. Is your form embedded on a website?

    Sincere apologies for this inconvenience, we are doing our best to investigate this issue and help you solve it.


    Best,
    Igor

  • johngugel
    Replied on July 3, 2021 at 12:55 PM
    Thanks, Igor!
    Yes, the form is embedded on our web site www.racquetquest.com
    Thank you for your help!
    Regards,
    John
    ...
  • igorbojczuk
    Replied on July 3, 2021 at 2:27 PM

    Hi,

    I was able to reproduce the issue on your webpage. This is the error you are getting:

    1625336508 60e0aabc01b85  Screenshot 10

    Please try adding allow-forms to your iframe element:

    1625336655 60e0ab4f08990  Screenshot 21

    If you have used the script option to embed the form on your website, try switching to iframe code available in the Publish section of the form builder.

    I hope this will help you solve your issue.

    Best,

    Igor