What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not going through to the payment page

    Asked by VIVYB on January 20, 2014 at 04:47 AM

    I have had quite a few submissions without a payment lately. When I have contacted them, they say that after pressing submit, the form does not take them to the payment page.

    I have tested it, and sometimes it does and sometimes it does not. Any Idea why it is doing this?

     need to sort it out quite quickly

    can you help?

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    JotForm Support

    Answered by liyam on January 20, 2014 at 06:51 AM

    Hello VIVYB,

    I noticed that your product items are not required in your field.  Without this, your form won't be able to process any products for payment so it no longer had to redirect your form to the payment gateway service.

    To fix this, you need to set your product element as required by:

    1. Edit your form
    2. Click on the element for your products field
    3. On the upper tool bar, set Required to ON.

    This way, whoever fills up your form won't be able to continue unless they select any product.

    If you have other questions or concerns, please do let us know.