What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Intermittant Form

    Asked by martincrombie on January 20, 2014 at 06:18 AM

    The contact form has been working great then stopped last week, have tried it today it passed 1 enquiry through but missed 3?
    I've read something about paying for this service is this the problem before I pay up?
    Thanks Martin

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    JotForm Support

    Answered by ashwin_d on January 20, 2014 at 07:18 AM

    Hello Martin,

    Upon checking your web page, I did not find any form embed there. Have you already removed it form your page?

    I did check all forms in your account and did not find any issue with any of them. I did send your few test submissions successfully in some of your forms. Do you get any error when you submit your form?Please share the URL of your web page where you have your form embed. We will take a look. 

    Please be noted that we do not have any differences in the service quality between free and paid accounts. The only difference is the submission limits.

    Thank you!