URGENT- products not getting added in my order form under the new category

  • Profile Image
    Mary 
    Asked on July 03, 2021 at 02:12 PM

    Hi,

    I am trying to add new products into my order form. But as i enter the products in the list and specify a category it doesn’t appear in the form . I tried multiple times. It has been happening since today . Until yesterday it was fine. But today onwards i am unable to add new products under a new category .

    It’s very urgent. Please revert asap.

    Order form- https://form.jotform.com/211830079940455


    thankyou

  • Profile Image
    JohnRex
    Answered on July 03, 2021 at 08:57 PM

    I was able to replicate the issue when I cloned the form. Whenever I add a product into one of the categories, it doesn't reflect when I published the form. Even the new category I created doesn't show in the Live Form.

    I am not sure if it's related to the number of categories you have or the number of products as I cannot replicate on a test form I just created with 20 products and 5 categories.

    I am sending this to our backend team for further investigation. You will be notified here as soon as we received an update.

    Apologies for this inconvenience.