Security concern

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    Marina Martino 
    Asked on July 03, 2021 at 05:16 PM

    Hello, I recently changed dentists and registered for the new one online. Their office uses your service. I was very pleased with the online registration process, which was easy and fast. Unfortunately, I was shocked and alarmed when I received the email confirmation from your company, and saw all of my personal identifying information was in the body of the email. Unsecured, not password protected, not encrypted - this is a very unsafe practice. I notified the dentist's office and was told they'll look into it, but I also wanted to let you know. I would appreciate a reply from you.

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    Kenneth_C
    Answered on July 04, 2021 at 04:20 AM

    Thank you for reaching support,

    For a more comprehensive explanation of how secure our Platform is, here is our security page https://www.jotform.com/security/.

    Also, please have the institution reach out to us directly for authorization and we will be assisting them with matters.

    Best.