Security concern

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    Marina Martino 
    Asked on July 03, 2021 at 05:16 PM

    Hello, I recently changed dentists and registered for the new one online. Their office uses your service. I was very pleased with the online registration process, which was easy and fast. Unfortunately, I was shocked and alarmed when I received the email confirmation from your company, and saw all of my personal identifying information was in the body of the email. Unsecured, not password protected, not encrypted - this is a very unsafe practice. I notified the dentist's office and was told they'll look into it, but I also wanted to let you know. I would appreciate a reply from you.

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    Answered on July 04, 2021 at 04:20 AM

    Thank you for reaching support,

    For a more comprehensive explanation of how secure our Platform is, here is our security page

    Also, please have the institution reach out to us directly for authorization and we will be assisting them with matters.