Geplaatst handtekening wegdoen in edit-scherm

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    Website_SLM
    Asked on July 04, 2021 at 03:42 AM

    Als iemand een handtekening heeft geplaatst in een formulier en je wil die bij een dit wegdoen , dan komt er een fout-icoontje van de afbeelding + je krijgt het veld met knop clear niet te zien.

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    Bojan_J
    Answered on July 04, 2021 at 06:58 AM

    Greetings.

    Can you please let us know the URL of the form where this problem is happening? I have checked the form SLM inschrijvingen schooljaar 2021-2022 - met upload, however, I could not replicate the problem:

    1625396280_60e19438149c0_ScreenRecording

    Also, could you please send us a screenshot of the error? Please click here to see how to share images with us.

    Thank you for your cooperation.

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    Website_SLM
    Answered on July 04, 2021 at 08:18 AM

    This is an example of the error :

    Someone has send his answers via the form and also placed his signature on the signature-field. When an user ( or I as admin ) wants to edit the input-data then the text-fields are shown normal , but the signature-field shows a "fault image"-icon . And the item to clear the signature is also gone.

    1625400943_60e1a66faf684_screenshot.png

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    Kenneth_C
    Answered on July 04, 2021 at 09:42 AM

    Hi there,

    Do you mean the edit submission view?

    Can you share with us the Submission ID# of that submissions so we can check?

    Here is how: https://www.jotform.com/help/549-where-to-find-the-submission-id.

    And does that happen to all submissions?

    Awaiting your response.

    Best.

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    Website_SLM
    Answered on July 04, 2021 at 09:51 AM

    Hello,

    It's when you want to Edit an entry in the inbox-page .

    But also if you send an edit-link to a users if you want them to complete a form .

    Example of submission ID = xxxxx . ( but it's with all forms where you use the signature field )

    Thanks for your answer

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    Kenneth_C
    Answered on July 04, 2021 at 11:11 AM

    Hi there,

    Can you please go to your SETTINGS and "Untick" these options:

    1625411414_60e1cf56db008_y1.png

    Then make a test submission.

    Let us know how it goes.

    Best.

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    Website_SLM
    Answered on July 04, 2021 at 12:02 PM

    Seems to work ... but what is the difference with before ?

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    Gaetan_B
    Answered on July 04, 2021 at 02:38 PM

    Hello,

    Mainly is that it adds as an additional security layer of some kind.


    The policy by default is that whatever is sent through the form is only accessible by the owner of the form. The downside is that it blocks also other authorized party to see the uploaded files and/or the complete submission.


    Best regards