I'm receiving an error on transaction message

  • befouryougo
    Asked on July 4, 2021 at 12:46 PM

    I am testing out a sales form. I enter all the information and submit it, but I receive an error on transaction message. "User authentication failed due to invalid authentication values. Go back and fix. " What does this mean and what do I need to fix?


    Thank you

    Jotform Thread 3199999 Screenshot
  • VincentJay
    Replied on July 4, 2021 at 4:30 PM

    Hello,

    Please make sure that the ID and Key are correct and working. Please update it when needed and try it again. If the issue still persists, please let us know so we can investigate it further.

    1625430539 60e21a0b7fbd2 caq3151251 Screenshot 10

    Thank you!