I'm receiving an error on transaction message

  • Profile Image
    Asked on July 04, 2021 at 12:46 PM

    I am testing out a sales form. I enter all the information and submit it, but I receive an error on transaction message. "User authentication failed due to invalid authentication values. Go back and fix. " What does this mean and what do I need to fix?

    Thank you

  • Profile Image
    Answered on July 04, 2021 at 04:30 PM


    Please make sure that the ID and Key are correct and working. Please update it when needed and try it again. If the issue still persists, please let us know so we can investigate it further.


    Thank you!