What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change the "from" field email address?

    Asked by unlimitedaircards on April 14, 2010 at 09:44 AM
    I opened my account with another address that I no longer use but I noticed since the new version came out that all my submissions show that email in the from & reply to field. How do I change this?

    My account settings have my new email and have for some time.
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    JotForm Founder

    Answered by aytekin on April 14, 2010 at 09:53 AM
    Our migration scripts are still running and updating recent changes. So, they might be corrected soon. However, you can also manually fix this. Simply log into your account, change your account email and email from/reply-to field on your forms.

    To change the emails:
    1. Click on "Setup and Share" tab on the form builder toolbar,
    2. Click on "Email Alerts".
     

  • Profile Image

    Answered by unlimitedaircards on April 14, 2010 at 09:59 AM
    I've been in there and did not see a from field. By accident I hit "back" and thats the only way I found it. Just letting you know because with the instructions you gave me I still would have never found it.
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    Answered by PizpiretArts on June 21, 2011 at 04:35 AM

    I can´t find it too.

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    JotForm Support

    Answered by abajan on June 21, 2011 at 06:57 AM

    Hi folk

    To change the "from" field address, please follow the directions below:

    1. Load the form in question into the form builder/editor and while on the Setup & Embed tab, click Email Alerts:



    2. Click the notification or autoresponder in which you need to change the "from" field. (The screenshot only shows one alert but a form can have several notifications and autoresponders)

     

    3. On the Compose Email window, click the Reply-To and Recipient Settings button:




    4. The "from" field consists of two elements: Sender Name and Sender E-mail:



    With the default selections shown in the screenshot, the message in the inbox of the recipient (by default, you) would be shown to have come from JotForm and the Reply To address would show up as noreply@jotform.com. Of course, the selections can be changed to show the notification as originating from the person who submitted the form but it's usually best to leave e-mail at its default because some email service providers will send the notifications (including autoresponses) to the junk mail folder if there is a mismatch between the domain stated in the e-mail address and what it actually is. 

    5. After making the changes click Finish and save your change.

    The procedure for setting the "from" field in autoresponses is similar. Although by default Sender Name and Sender E-mail in this case are your name and email address respectively, for the reasons stated above, it might be a good idea to change the email to noreply@jotform.com here too. Provided the subject of the email (edited in the Compose Email section of the Email Wizard) clearly states that the message is a response from the form that would have been earlier submitted, there should be no confusion on the recipient's part:

     

    For further information, please see the following links in our user guide:

    Receiving Emails on Form Submissions
    Understanding Reply-To and Recipient Settings on E-mail Wizard

    Should you require additional assistance, please feel free to ask for it. Our team would be glad to help where we can.

    Thanks.


    ~ Wayne