What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are submissions on my free account SSL?

    Asked by theroadfc on January 20, 2014 at 10:58 AM

    We built a form forms for our church so that people could fill out a digital visitor card and sign up for events.  We debuted the forms this past Sunday and starting getting warnings that our SSL submissions were used up.  We do not embed the form in our website, but link to the form from a mobile app called "Bible App" (developer is YouVersion).  100 submissions a month is plenty for us so we would like to stay on the free account and not have the submissions come through as SSL. The link below is to the "event" where we share the link.  The "secure form" box is unchecked when we go to the embed menu.

    Page URL:
    http://bible.com/e/1G3f

    Submissions Mobile app ssl submissions
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 20, 2014 at 11:21 AM

    Hello theroadfc,

    Are you sure that you have not used the secure form URL in your mobile app? SSL counter will not increase if the form URL is not SSL.

    Upon checking your account, I found that you have exceeded the allowed submission limits. Only 10 SSL submissions are allowed in Free account and you have already received 17 SSL submissions.

    I have manually reset your SSL counter to zero and your account is back to normal. Please be informed that we can reset the counter only once. Please ensure that you are not using the secure forms urls and secure embed scripts anymore.

    Thank you!

  • Profile Image

    Answered by theroadfc on January 20, 2014 at 12:41 PM

    Yes, I'm sure that the box "secure form" is not checked for any of our forms.  From the mobile app we are just linking to the URL jot form uses for the form.  I appreciate you resetting our counter, but want to make sure future submissions are not SSL. 

  • Profile Image

    Answered by EliezerN on January 20, 2014 at 12:59 PM

    Thanks for the confirmation on regards you have not checked the "Secure form" box.

    Please note it is possible that your form could be affected if the atmosphere around it is secure (HTPPS). For example, if the unsecure form is embeded in a secure webpage, then, the form will be automatically swtiched to secure mode and that would affect your SSL submissions.

    Please inform us if you still need assistance with this inquiry.

    Thanks

  • Profile Image

    Answered by Palmieri on February 20, 2014 at 12:59 PM

    Hi, 

     

    I need my forms and I never use a SSL form, please let me know why they're causing this problem, here's where I have it: 

     

    http://www.guatecels.com/procesar-compra/

     

    http://www.guatecels.com/que-buscas/

     

    Regards.

  • Profile Image
    JotForm Support

    Answered by TitusN on February 20, 2014 at 02:11 PM

    Hello @Palmieri, 

    We will gladly check this out for you.

    Please open a new ticket by clicking this link  so that we can assist you better.

    Thank you.