What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form only works with Microsoft Internet Explorer

    Asked by radec on June 29, 2011 at 11:47 AM

    Fileds only work in Microsoft Exlorer, with Firefox v5 and Google Chrome forms show ok but I can't write anything in fileds.

    ¿Can your help me?

    Page URL:
    http://www.radec.es/pyfe/contacto.htm

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    JotForm Support

    Answered by NeilVicente on June 30, 2011 at 03:11 PM

    Hi,

    This code in your page creates a division that covers your entire page, including your form, when the browser used is not Internet Explorer. 

    <!--[if IE]><div class="xr_ap" id="xr_xri" style="width: 948px; height: 883px; clip: rect(0px 948px 883px 0px);"><![endif]-->
    <!--[if !IE]>--><div class="xr_ap" id="xr_xri" style="width: 948px; height: 883px; clip: rect(0px, 948px, 883px, 0px);"><!--<![endif]-->

    You can either remove or decrease the height attribute so that it does not span the whole page. I tested your page with that div having a height of 0px. So far, it looked good on my end. The form is accessible using that solution.

    Hope it does the same for you. Please keep us updated on your progress.


    Thanks
    Neil

     


    Neil

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    Answered by radec on July 01, 2011 at 04:35 AM

    Hi Neil,

    Problem solved.
    Form was not in front layer, now I put it in the front layer of my page and now work fine in all browsers.

    Many thanks for your help.

     

    Borja

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    Answered by hkis on August 26, 2011 at 01:48 AM

    I have the same problem.  Where to I go to change the codes?  which page or section can I find it?

    my form is http://alumni.hkis.edu.hk/alum_internship

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    JotForm Support

    Answered by NeilVicente on August 26, 2011 at 02:03 AM

    @hkis

    Your form works ok under IE 8. I even made a test submit (yup that's mine with the giberrish text), and it went through without any problems at all.

    Would you mind telling us what exactly the problem is with your form? 

    I'll be waiting for your reply. Thanks!


    Neil

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    Answered by hkis on August 26, 2011 at 02:24 AM

    Hi Neil,

    The problem is the form does not work on Chrome or Firefox.  Been trying to fill it out on Chrome & Firefox but somehow it won't work.  Once I click submit, the system seem to be processing but after a while, it stops and I don't see any thank you message. 

    It works fine on IE.

    I saw the thread and understand I need to make some changes to the division codes.  But is clueless as to where to make the changes.  I'm also not very technical. 

    Thanks

    irene@hkis

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    JotForm Support

    Answered by NeilVicente on August 26, 2011 at 02:30 AM

    Irene,

    Sorry for the mistake. I also tested the form under Firefox and Chrome, and it worked perfectly fine.

    Anyway, this might be an intermittent issue caused by a conflict between the form's scripts and the other scripts in your page. Just to be safe, kindly replace your embed codes with iFrame codes.

    To get your form's iframe codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame
    4.  Copy the codes provided in the succeeding screen

    Please send us an update if this solution helps or not. Thanks!


    Neil

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    Answered by hkis on August 26, 2011 at 03:42 AM

    Hi Neil,

    I used the iFrame codes but the problem still exists.  Still can't submit the forms.  I've also cleared my cache or history just in case.  Still can't make it work. 

    Irene

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    JotForm Support

    Answered by NeilVicente on August 26, 2011 at 04:03 AM

    Hmm... that's quite odd. What exactly happens when you click the submit button? Do you get an error message or anything? May I know the version of your Firefox and Chrome browsers?

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    Answered by hkis on August 26, 2011 at 04:10 AM

    I'm using Firefox 6.0 and Chrome 13.0.782.215 m the latest update version.

    The weird thing is the other form my designer created works fine on Chrome & Firefox.  http://alumni.hkis.edu.hk/HKIS_Internship_co

    I basically copied the above form to create the new form. 

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    JotForm Support

    Answered by NeilVicente on August 26, 2011 at 04:13 AM

    What exactly happens when you click the submit button? Do you get an error message or anything?

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    Answered by Irene on August 26, 2011 at 04:20 AM

    When I click submit form, i see 'Please wait' on the button and after a while it just goes back to the submit button without submitting the filled form. 

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    JotForm Support

    Answered by NeilVicente on August 26, 2011 at 04:45 AM

    Irene,

    I see it now. I apologize for any inconvenience. This issue is caused by a known glitch with the submit button and upload fields. When the submit button text changes to "Please wait...", it means that the file you're trying to attach is in the process of uploading. After approximately 20 seconds, the "Please wait..." changes back to "Submit Form" leading you to believe that the form is not working when in fact, it is still uploading the file and will submit after the upload finishes.

    To remedy this problem, configure your file upload field to allow multiple files so that a progress indicator is displayed.

    Also, a warning message will appear when the user submits the form without waiting for the upload to finish.

    Hope this helps!


    Neil

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    Answered by hkis on August 28, 2011 at 10:16 PM

    Hi Neil,

    Thanks.  It works now!

    Irene