How do i disable recaptcha on my form?

  • western_edu
    Asked on July 4, 2021 at 11:37 PM
  • Jessica JotForm Support
    Replied on July 5, 2021 at 1:59 AM

    Hi western_edu, thank you for reaching us.

    Kindly noted that captcha usually appears when there is an unusual amount of submissions attempt from a single IP address to prevent spam submissions. Kindly provide us with your IP address, we can help you whitelisted your IP address.

  • western_edu
    Replied on July 5, 2021 at 11:27 PM

    IP Address: 110.74.199.39, 103.14.251.76,

  • Jessica JotForm Support
    Replied on July 6, 2021 at 12:59 AM

    Hi western_edu, thank you for providing us with the IP addresses.

    I have whitelisted the provided IP addresses. In addition, I see my colleague has whitelist your username here: https://www.jotform.com/answers/3193897.

    Please give it a try again and let us know how it goes.