E-signature field is not showing

  • Profile Image
    Asked on July 05, 2021 at 11:27 AM

    Hi. In our form "Tax Prep Questionnaire" we have a required signature area and in the past week it seems to not be working anymore. We've had two clients now who submitted their questionnaire but it shows no signature in the field.

    Why is it not displaying?

    Thank you,

  • Profile Image
    Answered on July 05, 2021 at 12:55 PM

    I have tested your form and it seems to be working correctly at my end.


    May we know if the form is embedded to a web page and if yes, kindly share the web page URL so that we can check?

    I have also cleared your form cache.

    Let us know if the issue still remains.