Why do some of my form responses come in without the PDF attached to the email?

  • Profile Image
    Mathew_Plant
    Asked on July 05, 2021 at 01:24 PM

    A certain percentage of the forms come in without the PDF despite me having set everything up correctly. Why and how do I fix?

  • Profile Image
    Cecile_A
    Answered on July 05, 2021 at 08:07 PM

    Hello there,

    Thank you for contacting support.

    Kindly note that the attachments size is limited to 5MB. This was done to improve the reliability of the email service. If the attachment's total size is more than 5mb, then the submission’s emails will be sent without attachments but with a link instead.

    However, you can still download the attached files using the links included in your email notification or from your submission page.

    Related Guide: https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf

    If this is not the case in your forms, please let us know.