Email Notifications after submissions do not arrive

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neraviola
Asked on January 20, 2014 at 02:20 PM
I am sending submissions, but email is not arriving. I have tried through different email domains, but nothing happens.

Thank you,

Santiago
JotForm Support

TitusN
Answered on January 20, 2014 at 03:16 PM

Hello Santiago,

Thank you for contacting us.

Our email logs tell us that your SMTP settings are missing an entry in the Username field.

Please follow these guides to correct that:

1.http://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

2. http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

Please let us know if this helps.