What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notifications after submissions do not arrive

    Asked by neraviola on January 20, 2014 at 02:20 PM

    I am sending submissions, but email is not arriving. I have tried through different email domains, but nothing happens.


    Thank you,



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    JotForm Support

    Answered by TitusN on January 20, 2014 at 03:16 PM

    Hello Santiago,

    Thank you for contacting us.       

    Our email logs tell us that your SMTP settings are missing an entry in the Username field.

    Please follow these guides to correct that:


    2. http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please let us know if this helps.