Uploads on a form

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    CairoFlats
    Asked on July 06, 2021 at 03:09 AM

    Hello JF -

    I see that there are 2 ways to add an upload button in a form. They are the "file upload" button from the basic form elements and the second way is with the widget from "Image Uploader by Upload care." I am looking to integrate my upload button with DropBox so that files will be uploaded there but it appears that uploads to dropbox still count towards my upload quota of 100MB as part of the free account with JotForm. Is this correct or does using a service like dropbox bypass the upload quota of the free account?


    TIA .

  • Profile Image
    Vanessa_T
    Answered on July 06, 2021 at 06:05 AM

    Please note that all your submission data are saved within Jotform and data sent to Dropbox is just a copy.

    You will have to delete the submissions in order to free up space in your Jotform account.

    How-to-delete-form-submission-data

  • Profile Image
    Cecile_A
    Answered on July 08, 2021 at 09:48 AM

    Greetings,

    If you want to free up the upload space, you may delete the submissions received to your Jotform with uploaded files.

    Guide: How-to-delete-form-submission-data

    Please note that the deletion of submissions is a permanent action and the deleted submissions cannot be recovered in anyway. So, we always recommend downloading your submissions first.

    Guides: 

    How-to-download-form-submissions-as-excel-csv-pdf

    How-to-download-the-submission-files

    After deleting your submission, please clear your trashed entries as well.

    Guide: How-to-delete-form-submission-data#trashed-entries

    I hope this helps.

    Should you have further inquiries, kindly let us know.

    Thank you.