What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have updated my email

    Asked by charliet85 on January 20, 2014 at 06:00 PM

    I have updated my email to on my account but I still get my forms sent to  my old email. please advise

    email Updated My Forms my account
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    JotForm Support

    Answered by liyam on January 20, 2014 at 06:08 PM

    Hello, charliet85.  The email notification recipients on your forms are different from the email address set in your account.  This means you will need to change the email address in your email notification settings of your every form to receive emails to your new email address.

    If you need further clarification on this or if you have other questions or concerns, please do let us know.

    Thanks.