Account Suspended

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    Lisa 
    Asked on July 06, 2021 at 12:34 PM

    My account has been suspended. I believe it is because of a form that I created. Can you delete the form and unsuspend my account? This is my second request. Thanks

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    Anthony_Evans
    Answered on July 06, 2021 at 03:47 PM

    Howdy Lisa,

    I see that you have created multiple posts about this issue. Please try to limit your posts to one thread per topic. Multiple threads will not cause your post to be answered faster, and may cause confusion if multiple agents try to answer different threads.

    I see that your form contains fields that are collecting credit card information. Please understand that this is a violation of our Terms of Use.

    "YOU MAY NOT USE THE JOTFORM TO COLLECT, USE, OR DISCLOSE PERSONAL INFORMATION PROTECTED FROM ANY OF THESE ACTIVITIES UNDER PRIVACY LAWS. YOU FURTHER AGREE TO NOT USE THE SERVICE TO COLLECT, USE, OR DISCLOSE CREDIT CARD INFORMATION OR ANY TYPE OF LOGIN CREDENTIALS. YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ANY DATA PROTECTION AND PRIVACY LAWS AND RULES APPLICABLE TO THE SENSITIVE INFORMATION."

    I see that you have already asked us to delete the offending form. At this time I have deleted and purged the form from your account and removed the suspension.

    Thank you for your understanding!