Cannot access Partner Portal

Hi!

Laura Williams (Firefly Marketing) signed up to be a Solutions Partner. We were approved (yay), but I cannot find a link to the partner dashboard that doesn't give me a 404... please help.

Hi Laura,
Please make sure you are logged in into your approved account, and then try opening the Partner Dashboard in a new Tab.

Best,
Igor

Logged in as the approved account redirects this link https://www.jotform.com/partnership/solutions/ to this link https://www.jotform.com/partnership/solutions/

Hi,

Apologies, but I think you have pasted the same URL twice. We would need some more information to investigate this.

Best,

Igor

Logged in as the approved account redirects this link https://www.jotform.com/partnership/solutions/ to this page https://www.jotform.com/partnership/affiliate/

I see this:

I'm supposed to see this:

What I need from you: a link to get me to the page in screenshot #2. So that I can access the dashboard.

Hi,

Huge apologies for the inconvenience, I will consult my colleagues on how to solve it and get you the link as soon as possible. I understand getting into the Dashboard should be much more straightforward, apologies once again.

Best,
Igor

Hello,

I'd like to re-open this ticket after receiving the below correspondence from your support team via email.

Aug 23, 2022, 6:05 AM (1 day ago)

to me, affiliates

Hi Melody,

Thanks for reaching out to us. 

Your application on the 15th of August is not approved as you already have an approved & active Solutions Partner account with us. 

The approval email which dates back to last year, July 5 2021, was sent to Laura Williams (laura@marketwithfirefly.com) The email subject is "Hey Laura Williams, Your Solutions Partner Application with JotForm has been approved!"

You can access your Solutions Partner Dashboard by logging in to your Jotform account (username: Firefly_Marketing, email: laura@marketwithfirefly.com), and checking the https://www.jotform.com/partnership/solutions/ page. 

Thank you for responding. The system may have needed some time to refresh since we changed the email address on this account to info@marketwithfirefly, but I can now access the partner dashboard.

Hello Firefly_Marketing,

Thanks for reaching Jotform. We’re sorry if you’re having trouble with this on your end. We are glad to know that you were able to access the Partner Portal.

Reach out again if you have any other questions.