What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I thought once a form is submitted the sender would receive and email from me automatically

    Asked by thecouturecakestudio on June 29, 2011 at 03:28 PM

    I set up my forms to send out an auto response after submission with my contest rules and regulations.  When I tested my form I got the submission to my email, but no response was ever sent to me the sender.



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    JotForm Support

    Answered by abajan on June 29, 2011 at 10:40 PM

    Hi thecouturecakestudio

    The reason why no response was sent to you as the sender was because while that form has two notifications set, it has no autoresponders.

    Please see the following articles in our user guide for more information and let us know if you need any additional information:

    Understanding Reply-To and Recipient Settings on E-mail Wizard
    Creating a Form Autoresponder

    ~ Wayne