What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not submitting - email notification not sent - please help

    Asked by techvenue on June 25, 2010 at 11:56 AM
    I have the same problem with the following form: http://www.jotform.com/form/10242945852The test emails within the system come thru, but any submissions are not recorded and notification email is not sent.Please help - thanks!
  • Profile Image

    Answered by antrimbc on June 25, 2010 at 01:19 PM
    Probably has something to do with the payment response. I have the same issue on forms I'm currently testing. I don't get emails or submissions when using worldpay as the payment response doesn't work.
  • Profile Image

    Answered by techvenue on June 25, 2010 at 01:23 PM
    I'm using Paypal - never had any trouble until today when I just wanted to "freshen up" the form with the new nice "Ajax-ish" features. When I saved it and tried to submit - it went through to Paypal with correct amounts, but no record of it in the system and no confirmation email. The internal email confirm test works ok though. I B Stumped. :-P
  • Profile Image

    Answered by antrimbc on June 25, 2010 at 01:26 PM
    If it is anything like worldpay, the test emails work because it isn't submitting a payment.For it to work on worldpay the payment has to be completed and then it has to log a callback to tell jotform it has successfully been paid & then the submission and email will be sent.Sounds like you are having a similar issue as me but you are using Paypal.Very strange indeed!
  • Profile Image

    Answered by techvenue on June 25, 2010 at 01:30 PM
    Thanks - so, maybe I'm learning something new I should have known before... I never experienced a direct connect between Paypal and this form before. It always seemed to pass it off to Paypal and send me the posted data via email. (An earlier version functional disconnect?) I guess now I'm the disconnected one ;-)How may I test/check this without having to pay myself over and over?ThanksUpdate: I sent a post with $0 and it bypassed Paypal and sent the notice - nice!I guess one payment to myself won't hurt to test this fine form tool. ;-)Tnx. Have a great weekend all.
  • Profile Image

    Answered by antrimbc on June 25, 2010 at 01:35 PM
    I don't know I've been testing worldpay by buying products at 0.01p(UK) or if your in the U.S 0.01 cent. So far it hasn't worked. I have a few posts on this issue: http://www.jotform.com//answers/3110-Submissions-not-email-or-showing-up-in-submissions and also have this one http://www.jotform.com/answers/3173-Worldpay-Issues-Callback#3
  • Profile Image

    Answered by techvenue on June 25, 2010 at 02:27 PM
    Well, I paid myself $1. It went through Paypal all the way, but no record or email confirmation. Now, I know I'm set up with Paypal. Today when i ran the wizard to clean some text up it had a final screen talking about Worldpay, which seemed out of place at that juncture since I made no indication I was using Worldpay, because I am not. Looks like something for support to investigate. Jotform wizards, help plz!
  • Profile Image
    JotForm Founder

    Answered by aytekin on June 28, 2010 at 09:06 AM
    We have just added a "Pending Submissions" button on the "Submissions" page. You can see and "Complete" pending submissions there. Of course, we will still investigate any issues with payment integrations.
  • Profile Image
    JotForm Founder

    Answered by aytekin on June 28, 2010 at 09:17 AM
    We have fixed the WorldPay message on the last page of the payment wizards. It was supposed to be only on WorldPay integrations but it was accidentally being shown on all integrations.

    I see completed payments for 10242945852. So, the integration seems to be working fine.
  • Profile Image

    Answered by techvenue on June 28, 2010 at 12:17 PM
    Thank you! It looks great. Just one more thing (isn't it always?;-) It would be cool to have an email notification sent for each stage: Pending Submission and Completed Submission - sometimes customers take too long to find their credit card and the Paypal page "times out" and when they return (sometimes after begging the boss for the corporate card) to put in their numbers, it's timed out and they get discouraged and we lose a sale. Boils down to that we just want the option of reminding/emailing them when they have a pending post that has sat for X number of time and encourage them to follow through with payment.Thoughts?-tnx
  • Profile Image
    JotForm Founder

    Answered by aytekin on June 29, 2010 at 05:46 AM
    Thanks. Added this to our suggestions list.