Please help clear upload quota, already deleted all submissions

  • Profile Image
    BeTheChange_Conviventia
    Asked on July 06, 2021 at 06:07 PM

    Dear Team,


    Today I deleted most of my submissions, hoping I can continue to use my form as usual, turns out, the upload limit still shows 100MB+ although I cleared the submissions and deleted all the attachments, even cleared the trash bin.

    https://form.jotform.com/201678028541657

    Please help as this form is central to most of what I do in my job


    Appreciate your help in advance



    Blessings

  • Profile Image
    gerardw
    Answered on July 07, 2021 at 03:23 AM

    Hello,

    I checked your account and it seems that the uploads are still present in your submission page.

    Here is an example from one of your forms:

    1625642608_60e55670c8d89_0707_5.png

    Please check and let us know.