Storage space not resetting

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    Asked on July 07, 2021 at 01:18 AM

    i received email saying i have run out of upload space. I have deleted my submissions, empty trash and deleted history and catch not sure what else i need to do

    thank you

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    Answered on July 07, 2021 at 07:31 AM

    Hi there!

    I hope you're doing well and thanks for reaching out.

    It appears that our system didn't automatically recalculate your storage after you've cleared it. I've already done that so please check and let us know if you still need further assistance.

    Best regards,