Storage space not resetting

  • geselledesigns
    Asked on July 7, 2021 at 1:18 AM

    i received email saying i have run out of upload space. I have deleted my submissions, empty trash and deleted history and catch not sure what else i need to do


    thank you

  • Billy JotForm Support
    Replied on July 7, 2021 at 7:31 AM

    Hi there!

    I hope you're doing well and thanks for reaching out.

    It appears that our system didn't automatically recalculate your storage after you've cleared it. I've already done that so please check and let us know if you still need further assistance.

    Best regards,