Account Space

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    Asked on January 21, 2014 at 05:33 AM

    Hi Support,

    I got an email from you saying you have suspended my account due to using too much space.


    I have now logged into my account and deleted lots of forms and submissions I no longer need but the MB used is staying a 182.01MB?

    Is this just a delay in the account updating or is it because its suspended? Or is there still 182MB being used?

    Please let me know.

    Many Thanks,


    Dave Lawson

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    Answered on January 21, 2014 at 05:41 AM

    Hello Dave,

    Upon checking your myforms page, I see that there are forms in the trash content.  You need to delete those forms there to have your uploads space get updated.

    Just in case you're having difficulty finding it, simply go to My Forms page and then you will see on the left part the trash link

    See a sample screenshot where you can find the link:

    If you have other questions or concerns, please do let us know.


  • Profile Image
    Answered on January 21, 2014 at 07:09 AM

    Thanks for your prompt reply liyam.

    That has resolved my issue,

    Many Thanks,


  • Profile Image
    Answered on January 21, 2014 at 07:12 AM

    Hello Dave,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!