Form will not really submit

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    artistic12
    Asked on July 07, 2021 at 09:10 AM

    https://www.jotform.com/build/210536192025144


    THUNDER INITIAL FORM. I have tested it, but as of this week each time it is filled out and submitted, it does not record as submitted. No matter the device used.

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    Anthony_Evans
    Answered on July 07, 2021 at 11:11 AM

    Howdy artistic12,

    I have created a clone of the form and sent a test submission. It appears that the submission was recorded as it was entered on my end. I apologize for any inconvenience but could you please provide more information about exactly what is not correct in your submission records? What values have you entered, and what is being recorded?

    Thank you for your assistance and understanding!

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    artistic12
    Answered on July 08, 2021 at 06:55 PM

    I have replied to your emails and created a new ticket..... I URGENTLY need help!!!

    Any form with a SKIP FIELD applied will not show on my end, even though it says (by checkmark) submitted on user end. Urgent since these collect important data that cannot be re-collected like hours, maintenance, etc...

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    Rehan_F
    Answered on July 09, 2021 at 02:15 AM

    Greetings,

    I tried submitting your form and I got the following error.

    1625810446_60e7e60e90c77_

    The skip condition you are using in your form does help you to skip to the end of the form. However, it does not change the required field status. For this purpose, you'll have to hide the fields conditionally by adding a similar condition to hide all the cards and moving to the last card.

    You can also disable the Skip condition and only use the Show/Hide condition instead.

    1625811158_60e7e8d6ece21_

    Here is how a clone of your form is submitting after adding the above show/hide condition.

    1625811214_60e7e90ebd62a_card.gif

    You can try the cloned form URL from the link below.

    https://form.jotform.com/211891325989974

    To clone it please use the instructions in the guide below.

    https://www.jotform.com/help/42-how-to-clone-an-existing-form-from-a-url

    Please also make sure that you disable or delete all the show/hide conditions with errors.

    Should you have any questions then please let us know.

    Thanks