Approval Flow: Adding a comment without having to hit the "Undo" option

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    Asked on July 07, 2021 at 11:47 AM

    As an approver, I'm having trouble with adding a comment without having to hit the "Undo" option. How do I enter a comment as part of the approval process without having to hit "Undo" every time? I do not want to require a comment be entered; it should be optional. Thank you.

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    Answered on July 07, 2021 at 04:22 PM

    I did test the Approval Flows on one of my sample forms and I did notice that upon clicking either the approve or deny button in the email automatically approves/denies the submission and does not allow you to enter a comment. The only way I was able to work around this was by clicking the Undo button that appears at the top right of the page.

    I forwarded this to the backend team. We will keep you updated via this support ticket.