Approval Flow: Adding a comment without having to hit the "Undo" option

  • gordonreg
    Asked on July 7, 2021 at 11:47 AM

    As an approver, I'm having trouble with adding a comment without having to hit the "Undo" option. How do I enter a comment as part of the approval process without having to hit "Undo" every time? I do not want to require a comment be entered; it should be optional. Thank you.



    Jotform Thread 3206317 Screenshot
  • Ivaylo JotForm Support
    Replied on July 7, 2021 at 4:22 PM

    I did test the Approval Flows on one of my sample forms and I did notice that upon clicking either the approve or deny button in the email automatically approves/denies the submission and does not allow you to enter a comment. The only way I was able to work around this was by clicking the Undo button that appears at the top right of the page.

    I forwarded this to the backend team. We will keep you updated via this support ticket.