Hubspot pre-fill contacts not showing up

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    info465_info
    Asked on July 07, 2021 at 12:13 PM

    I have the Hubspot prefill running but only a small number of contacts are showing up when you search for the contacts. I use myself (Todd) as a test contact and I have 3 different entries yet not one shows up in the prefill search.


    I'd love to use this but I can't with none of the contacts I'm currently working with showing up.

  • Profile Image
    VincentJay
    Answered on July 07, 2021 at 05:07 PM

    Hello,

    Could you please try it again and please follow this guide? https://www.jotform.com/help/1809-how-to-prefill-a-form-using-the-data-from-hubspot

    After checking the guide, please let us know if the issue still persists. Let us know how it goes. I also cleared your form cache on our server.

    Thank you!

  • Profile Image
    info465_info
    Answered on July 07, 2021 at 07:54 PM

    Still missing every contact I am currently working with. Is there a limit to how many contacts HubSpot will send over?


    You can see I, and a few other Todd's show up in HubSpot records. But in jotform there are none


    1625702028_60e63e8c44d73_Screen Shot 2021625702026_60e63e8adc20a_Screen Shot 202

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    Rehan_F
    Answered on July 08, 2021 at 05:40 AM

    Greetings,

    I've just tried the same in a clone of your form and I'm able to see all the contacts in HubSpot.

    1625737208_60e6c7f89991f_

    Kindly delete the integration and reintegrate HubSpot. Should you need further assistance then please let us know.

    Thanks

  • Profile Image
    info465_info
    Answered on July 08, 2021 at 12:04 PM

    I deleted it and went to redo the pre-fill and I saw this. 1625760250_60e721fabfcc7_Screen Shot 202I do not have 2 hubspot accounts. Thoughts?

  • Profile Image
    info465_info
    Answered on July 08, 2021 at 12:08 PM

    I use the pick a different account feature and authorized the only HubSpot account I have and picked contacts. I still did not show up nor did other contacts I am currently working with.

  • Profile Image
    parker
    Answered on July 08, 2021 at 03:34 PM

    Hello,

    To clarify when you're integrating you are getting some but not all of your contacts showing up? Or are you not getting any contacts at all?

  • Profile Image
    info465_info
    Answered on July 08, 2021 at 07:07 PM

    I have 3000 contacts in Hubspot and some but not all are showing up. It seems the most recent are not in there

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    Rehan_F
    Answered on July 08, 2021 at 11:35 PM

    Greetings,

    It might need some time to show all the contacts. Kindly check again if all the contacts are visible now. As it is showing the contacts now so it should show all of them.

    Should you need further assistance then please let us know.

    Thanks