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info465_infoAsked on July 7, 2021 at 12:13 PM
I have the Hubspot prefill running but only a small number of contacts are showing up when you search for the contacts. I use myself (Todd) as a test contact and I have 3 different entries yet not one shows up in the prefill search.
I'd love to use this but I can't with none of the contacts I'm currently working with showing up.
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VincentJayReplied on July 7, 2021 at 5:07 PM
Hello,
Could you please try it again and please follow this guide? https://www.jotform.com/help/1809-how-to-prefill-a-form-using-the-data-from-hubspot
After checking the guide, please let us know if the issue still persists. Let us know how it goes. I also cleared your form cache on our server.
Thank you!
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info465_infoReplied on July 7, 2021 at 7:54 PM
Still missing every contact I am currently working with. Is there a limit to how many contacts HubSpot will send over?
You can see I, and a few other Todd's show up in HubSpot records. But in jotform there are none
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Rehan Support Team LeadReplied on July 8, 2021 at 5:40 AM
Greetings,
I've just tried the same in a clone of your form and I'm able to see all the contacts in HubSpot.
Kindly delete the integration and reintegrate HubSpot. Should you need further assistance then please let us know.
Thanks
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info465_infoReplied on July 8, 2021 at 12:04 PM
I deleted it and went to redo the pre-fill and I saw this. I do not have 2 hubspot accounts. Thoughts?
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info465_infoReplied on July 8, 2021 at 12:08 PM
I use the pick a different account feature and authorized the only HubSpot account I have and picked contacts. I still did not show up nor did other contacts I am currently working with.
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Parker JotForm SupportReplied on July 8, 2021 at 3:34 PM
Hello,
To clarify when you're integrating you are getting some but not all of your contacts showing up? Or are you not getting any contacts at all?
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info465_infoReplied on July 8, 2021 at 7:07 PM
I have 3000 contacts in Hubspot and some but not all are showing up. It seems the most recent are not in there
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Rehan Support Team LeadReplied on July 8, 2021 at 11:35 PM
Greetings,
It might need some time to show all the contacts. Kindly check again if all the contacts are visible now. As it is showing the contacts now so it should show all of them.
Should you need further assistance then please let us know.
Thanks