Hubspot pre-fill contacts not showing up

  • info465_info
    Asked on July 7, 2021 at 12:13 PM

    I have the Hubspot prefill running but only a small number of contacts are showing up when you search for the contacts. I use myself (Todd) as a test contact and I have 3 different entries yet not one shows up in the prefill search.


    I'd love to use this but I can't with none of the contacts I'm currently working with showing up.

    Jotform Thread 3206387 Screenshot
  • VincentJay
    Replied on July 7, 2021 at 5:07 PM

    Hello,

    Could you please try it again and please follow this guide? https://www.jotform.com/help/1809-how-to-prefill-a-form-using-the-data-from-hubspot

    After checking the guide, please let us know if the issue still persists. Let us know how it goes. I also cleared your form cache on our server.

    Thank you!

  • info465_info
    Replied on July 7, 2021 at 7:54 PM

    Still missing every contact I am currently working with. Is there a limit to how many contacts HubSpot will send over?


    You can see I, and a few other Todd's show up in HubSpot records. But in jotform there are none


    1625702028 60e63e8c44d73 Screen Shot 202 Screenshot 101625702026 60e63e8adc20a Screen Shot 202 Screenshot 21

  • Rehan Support Team Lead
    Replied on July 8, 2021 at 5:40 AM

    Greetings,

    I've just tried the same in a clone of your form and I'm able to see all the contacts in HubSpot.

    1625737208 60e6c7f89991f  Screenshot 10

    Kindly delete the integration and reintegrate HubSpot. Should you need further assistance then please let us know.

    Thanks

  • info465_info
    Replied on July 8, 2021 at 12:04 PM

    I deleted it and went to redo the pre-fill and I saw this. 1625760250 60e721fabfcc7 Screen Shot 202 Screenshot 10I do not have 2 hubspot accounts. Thoughts?

  • info465_info
    Replied on July 8, 2021 at 12:08 PM

    I use the pick a different account feature and authorized the only HubSpot account I have and picked contacts. I still did not show up nor did other contacts I am currently working with.

  • Parker JotForm Support
    Replied on July 8, 2021 at 3:34 PM

    Hello,

    To clarify when you're integrating you are getting some but not all of your contacts showing up? Or are you not getting any contacts at all?

  • info465_info
    Replied on July 8, 2021 at 7:07 PM

    I have 3000 contacts in Hubspot and some but not all are showing up. It seems the most recent are not in there

  • Rehan Support Team Lead
    Replied on July 8, 2021 at 11:35 PM

    Greetings,

    It might need some time to show all the contacts. Kindly check again if all the contacts are visible now. As it is showing the contacts now so it should show all of them.

    Should you need further assistance then please let us know.

    Thanks