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NAsked on July 7, 2021 at 2:23 PM
I'm trying to log in with my google account but I'm keep getting login errors. Can you please help me?
+ I've started making a form without logging in. If I log in from form publishing page, will it save my progress?
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Jed_CReplied on July 7, 2021 at 9:31 PM
We apologize for the inconvenience.
May I know what error you are getting when logging in to your account? Try logging in with your wmi.formacct username and see if that works.
Looking forward for your response.
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NReplied on July 7, 2021 at 10:20 PM
Hello!
When I try to log in, this error message is keep appearing:
Entering it as the user name does not work (incorrect username&pw).
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Jed_CReplied on July 7, 2021 at 11:41 PM
Kindly try resetting your account password by following this guide https://www.jotform.com/help/489-How-to-reset-the-password. Once password is reset, try logging in with username and the new password.
Let us know if that works or not.
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NReplied on July 8, 2021 at 12:37 AM
I don't think it is a problem on the password, because I tested with other accounts and I couldn't login to those either...
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Jed_CReplied on July 8, 2021 at 6:04 AM
I'm checking your account, but it shows that the account is active. Can you please try opening a Chrome browser via Incognito mode and try logging in from there?