I'm trying to log in with my google account but I'm keep getting login errors.

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    Asked on July 07, 2021 at 02:23 PM

    I'm trying to log in with my google account but I'm keep getting login errors. Can you please help me?


    + I've started making a form without logging in. If I log in from form publishing page, will it save my progress?

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    Jed_C
    Answered on July 07, 2021 at 09:31 PM

    We apologize for the inconvenience.

    May I know what error you are getting when logging in to your account? Try logging in with your wmi.formacct username and see if that works.

    Looking forward for your response.

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    Answered on July 07, 2021 at 10:20 PM

    Hello!

    When I try to log in, this error message is keep appearing:

    1625710719_60e6607faefd0_ss.png

    Entering it as the user name does not work (incorrect username&pw).

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    Jed_C
    Answered on July 07, 2021 at 11:41 PM

    Kindly try resetting your account password by following this guide https://www.jotform.com/help/489-How-to-reset-the-password. Once password is reset, try logging in with username and the new password.

    Let us know if that works or not.

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    Answered on July 08, 2021 at 12:37 AM

    I don't think it is a problem on the password, because I tested with other accounts and I couldn't login to those either...

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    Jed_C
    Answered on July 08, 2021 at 06:04 AM

    I'm checking your account, but it shows that the account is active. Can you please try opening a Chrome browser via Incognito mode and try logging in from there?