What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Je ne vois plus mes formulaires.

    Asked by gerardlarere on January 21, 2014 at 09:50 AM

    Lorsque je clique sur "Mes formulaires" ou sur "My Forms" après m'être connecté, via Safari, aucun de mes formulaires n'apparaît.

    Pourtant, l'accès aux formulaires dans mes pages Web se fait bien, mais je ne peux plus rien changer dans jotform.com.

    Mon User : gerardlarere

    Screenshot
    My Forms JotForm
  • Profile Image

    Answered by gerardlarere on January 21, 2014 at 10:20 AM

    Bon, j'ai téléchargé Firefox et ça fonctionne maintenant!

    Donc un problème avec Safari???

  • Profile Image

    Answered by EliezerN on January 21, 2014 at 10:26 AM

    Hi,

    Thanks for updating us.

    I also checked your account ussing FireFox and I was not able to reproduce the issue, I can see your forms in MY FORMS page of your account: 

    So, in order to resolve the issue from your side please try clearing your safari caches and cookies, that may help, here is a guide on how to clear your browser cache http://www.wikihow.com/Clear-Your-Browser's-Cache

    Inform us if you need further assistance with this inquiry.

    Thanks

  • Profile Image

    Answered by EliezerN on January 21, 2014 at 10:38 AM

    @gerardlarere

    I also checked your account using Safari browser and your forms are there:

    So, please try your safari browser cache, that should fix it.

    Thanks

  • Profile Image

    Answered by gerardlarere on January 21, 2014 at 10:40 AM
    Hi, thank you.
    It works with Firefox now, but not with Safari, even if I clear the Safari caches, nor if I clear the caches with MacKeeper
    ..
    Le 21 janv. 2014 16:26, JotForm Support Forum a rit :
    ...
  • Profile Image

    Answered by gerardlarere on January 21, 2014 at 10:50 AM
    Now it works!!!
    After a restart of my iMac (Maverick).
    Thanks for the prompt response and I wish you all the Best!
    Greetings from Luxembourg.
    Le 21 janv. 2014 16:38, JotForm Support Forum a rit :
    ...