Can we turn off reCAPTCHA automatically added after for submission?

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    philmontap
    Asked on July 07, 2021 at 06:20 PM

    Our internal users are reporting that the reCAPTCHA is appearing after they submit forms and it's really slowing down their workflow. All these internal users are running on an internal network so to JotForms, it looks like they are all coming from the same external/NAT IP address - so I can see how JotForms would suspect a bot.

    This other post (https://www.jotform.com/answers/3070760-form-submission-how-to-turn-off-recaptcha) suggests there is a way to whitelist an account so the reCAPTCHA does not appear. Can we have this done for these forms:

    https://hipaa.jotform.com/build/210337234390044

    https://hipaa.jotform.com/build/210337184090045

    https://hipaa.jotform.com/build/210759329190156

    https://hipaa.jotform.com/build/210759023288155

    Thank you!

  • Profile Image
    Rosa
    Answered on July 08, 2021 at 04:33 AM

    Hello!

    I've whitelisted your IP address.

    Please try again. Let us know if you still face issues.

    Thank you!

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    philmontap
    Answered on July 08, 2021 at 08:16 PM

    That worked - thank you!


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    philmontap
    Answered on July 09, 2021 at 04:42 PM

    Well, it seemed to work for about 24 hours - but the reCAPTCHA has re-appeared today.

    How long should the whitelisting work?


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    Kat
    Answered on July 09, 2021 at 06:55 PM

    Hi there,

    Happy to help!

    This usually happens when a form has a lot of traffic, especially on a HIPAA-Enabled account; however, I have escalated our thread to our Level 2 team to look into why this continually happens and potentially whitelist your account.

    As soon as we have an update for you, we will be sure to communicate it to you here.

    Thank you in advance for your patience and understanding!

  • Profile Image
    philmontap
    Answered on August 16, 2021 at 11:47 AM

    Any update on this issue?

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    Kat
    Answered on August 16, 2021 at 02:10 PM

    Hi again,

    I do not currently see an update from our team, but I do see that they are still currently working on this issue and have marked it as Important.

    I have also personally followed up with our team for an update and, as soon as we have one for you, we will be sure to communicate it here to you.

    We thank you for your continued patience and understanding!

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    philmontap
    Answered on February 02, 2022 at 06:41 PM

    Any update on this issue? It will become a big problem for us again in May.

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    Mary
    Answered on February 02, 2022 at 09:37 PM

    Hi philmontap,

    Thank you for following up.

    I went ahead and whitelisted your account. Can you please check if the captcha still shows up?

    We will wait for your reply.