I cant get the app to stop logging me out

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    Sharonda  
    Asked on July 07, 2021 at 08:13 PM

    Hello,

    I am in the process of creating a form and I keep getting logged out and asked to sing in again. I want to upgrade but I don't want to pay if this is going to continue. Can someone please help?

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    Jed_C
    Answered on July 08, 2021 at 06:13 AM

    We apologize for the inconvenience.

    I checked the account, but didn't find any issues with the account. Can you please try the suggestions below and see if that helps.

    To further isolate the issue, please try the suggestions below and see if that helps.

    1). Clear your form cache and browser cache.

    2). Try using other browsers

    3). Try incognito mode (if using Chrome) or private browsing (if using Firefox).

    Let us know how it goes.