What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I ask for Credit Card informtion even if it is not a payment/order form?

    Asked by shmuelhonig on January 21, 2014 at 11:50 AM

    If we want to capture credit card data without actually processing payments, is it sufficient from a safety/privacy perspective to make our form "secure" i.e. use the SSL option?  Thanks.

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    Answered by EliezerN on January 21, 2014 at 12:20 PM


    Please let me inform you that collecting Credit Card information is not allowed in Jotform. Such action is against or terms of use. You can request Credit Card information only if you are selling products/subscriptions by using our payment tools that allows to ask for credit card info.

    So, if your form(s) if found requesting this kind of information, it will be disabled and your account will be automatically suspended, even if you are using your form securely. So, we do not recommend you to do that.

    Inform us if you need further assistance with this inquiry.


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    Answered by shmuelhonig on January 21, 2014 at 12:22 PM

    Okay thanks.