Uploaded file returning 404 error

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    Ana Hotaling 
    Asked on July 08, 2021 at 03:49 AM

    Hello! Went to download the photo attached to the second submission on our form, and I’m getting a 404 error. We need all of our submitted photos to stay uploaded and accessible until such a time that we need to access them. Can you please make the photo submitted with this form visible again, please?

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    Answered on July 08, 2021 at 08:09 AM


    Please provide us more details about the issue, are you getting the 404 error when you download the file from the email you received? If so, then please disable the "required login" privacy option from your account settings.

    1625746110_60e6eabe30b8c_JotForm · My A

    I hope this helps. If you are referring to something else, please let us know.

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    Ana Hotaling 
    Answered on July 08, 2021 at 08:40 AM

    These have already been disabled…

    In my In Box, I have all the form submissions. I’ve cropped this for privacy reasons, but you see the link where it says Upload Your Cosplay Photo:

    I click the link to view the photo


    This is what I get:


    I reported this to support. I came here from Wufoo Forms and clicking the link in the emailed submissions always let me view the submitted image. Not sure what is happening here

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    Answered on July 08, 2021 at 09:54 AM

    Hi there,

    I checked your account and the "required login" privacy option is still enabled, please uncheck/disable them or at least make sure that you are logged in with Jotform when viewing the image in the email.

    Please give it a try and let us know how it goes.

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    Answered on July 08, 2021 at 04:33 PM
    Done! Sorry… didn’t do it for account settings. Did it for the form itself.
    All is good now!