How to remove Jotform on facebook page

Mariapaz
Asked on July 08, 2021 at 04:54 AM

Hi, I did a Jotform successfully for my one of my work Facebook pages. However, when I posted it, I did it on the wrong page and now I need to remove the form from the Contact Us tab of one of our Facebook pages to publish it on the other. How do I do this? I disabled the form in the meantime but still is the Contact Us tab and I do not know how to remove it. In addition, in the Facebook tab editor it says that I cannot remove it from Facebook because it is a tab published by third parties (i.e., Jotform). Could you please help me? I would very much like to continue using this platform but on the right Facebook page; and I definitely would do not like very well that the contact us interface page has an error and says "form disabled".. thank you!

This is a re-post of a comment on Adding a Contact Form to Your Facebook Page
Sam

Jotform Support

Answered on July 08, 2021 at 08:57 AM

Hello Mariapaz,
To remove the form you need to go to your page settings and the edit page option:
Once there go to the tab where your form is displayed in and click on the settings button:
You could simply hide the page or click on the edit settings link if you need to remove the tab from your Facebook Page:
If you click on the edit settings link, you will get a pop up where you will need to click on the remove link:
Please, do not forget to save all the changes.
I hope this helps.
Let us know if you need further assistance.
mariapazbecostarica
Answered on July 14, 2021 at 01:06 PM

Dear Sam,
Thank you for your answer. However, the information you provided it outdated. There is no longer the switch option to remove a tab from a Facebook page, you can only change the order in which your tabs appear but it is no longer removable by the administrator since it says that a third-party application runs your tab. This is how it appears in the Tab Settings:
Ariel

Jotform Support

Answered on July 14, 2021 at 06:10 PM

Hi there,
This is a known issue with Facebook's New Pages Experience where they no longer support removing third-party Page tabs. Facebook is aware of the problem - you can find more details here: https://developers.facebook.com/support/bugs/316095773342393/
Unfortunately, we can't do much about it as this is on Facebook's side. We'll just have to wait until they resolve the problem.
In the meantime, you could perhaps update your form - use a Paragraph element to display your contact info or show a short message.
If you have further questions, please feel free to contact us.