How to remove JotForm on facebook page

  • Profile Image
    Mariapaz
    Asked on July 08, 2021 at 04:54 AM

    Hi, I did a Jotform successfully for my one of my work Facebook pages. However, when I posted it, I did it on the wrong page and now I need to remove the form from the Contact Us tab of one of our Facebook pages to publish it on the other. How do I do this? I disabled the form in the meantime but still is the Contact Us tab and I do not know how to remove it. In addition, in the Facebook tab editor it says that I cannot remove it from Facebook because it is a tab published by third parties (i.e., Jotform). Could you please help me? I would very much like to continue using this platform but on the right Facebook page; and I definitely would do not like very well that the contact us interface page has an error and says "form disabled".. thank you!



    This is a re-post of a comment on Adding a Contact Form to Your Facebook Page

  • Profile Image
    Sam_G
    Answered on July 08, 2021 at 08:57 AM

    Hello Mariapaz,

    To remove the form you need to go to your page settings and the edit page option: 

    14958218461.png

    Once there go to the tab where your form is displayed in and click on the settings button: 

    14958219452.png

    You could simply hide the page or click on the edit settings link if you need to remove the tab from your Facebook Page: 

    14958219833.png

    If you click on the edit settings link, you will get a pop up where you will need to click on the remove link:

    14958220264.png

    Please, do not forget to save all the changes. 

    I hope this helps.

    Let us know if you need further assistance.

  • Profile Image
    mariapazbecostarica
    Answered on July 14, 2021 at 01:06 PM

    Dear Sam,

    Thank you for your answer. However, the information you provided it outdated. There is no longer the switch option to remove a tab from a Facebook page, you can only change the order in which your tabs appear but it is no longer removable by the administrator since it says that a third-party application runs your tab. This is how it appears in the Tab Settings:

    1626282236_60ef18fca5383_JOTFORM2.PNG

  • Profile Image
    Ariel_P
    Answered on July 14, 2021 at 06:10 PM

    Hi there,

    This is a known issue with Facebook's New Pages Experience where they no longer support removing third-party Page tabs. Facebook is aware of the problem - you can find more details here: https://developers.facebook.com/support/bugs/316095773342393/

    Unfortunately, we can't do much about it as this is on Facebook's side. We'll just have to wait until they resolve the problem.

    In the meantime, you could perhaps update your form - use a Paragraph element to display your contact info or show a short message.

    If you have further questions, please feel free to contact us.