Wrong Account Email address

  • Profile Image
    chelsoe
    Asked on January 21, 2014 at 12:49 PM

    Hi,

    Eventhough I have changed the email adress for my account this does not seem to be updated when I try to send a Test Email from my form. Hence I do not recieve the Test Email since it tries to send to gmail.coml in stead og gmail.com

    How can I solve this problem?

  • Profile Image
    ardy0689
    Answered on January 21, 2014 at 01:18 PM

    We apologize for this inconvenience. I have checkup your account from our system and it seems that it is still set to ch*****@gmail.coml .which has a wrong domain extension. Please update your email address again by logging in to your account and going to http://www.jotformeu.com/myaccount and changing your Primary email:

     

    It would be helpful also that you should clear your browser's caches before proceeding to updating your account email address. Please let us know if this issue still persists. Thank you