What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wrong Account Email address

    Asked by chelsoe on January 21, 2014 at 12:49 PM


    Eventhough I have changed the email adress for my account this does not seem to be updated when I try to send a Test Email from my form. Hence I do not recieve the Test Email since it tries to send to gmail.coml in stead og gmail.com

    How can I solve this problem?

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    JotForm Support

    Answered by ardy0689 on January 21, 2014 at 01:18 PM

    We apologize for this inconvenience. I have checkup your account from our system and it seems that it is still set to ch*****@gmail.coml .which has a wrong domain extension. Please update your email address again by logging in to your account and going to http://www.jotformeu.com/myaccount and changing your Primary email:


    It would be helpful also that you should clear your browser's caches before proceeding to updating your account email address. Please let us know if this issue still persists. Thank you