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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are not being saved so that my users can continue later

    Asked by PreservationAlliance on January 21, 2014 at 01:16 PM

    My users need to be able to go back to complete their form later. I was told by tech support that my form should do this but it doesn't. It is critical that this works the way i need it to work immediately.

  • Profile Image

    Answered by EliezerN on January 21, 2014 at 01:55 PM

    Upon investigating I found that you are using this workaround to allow your form users to continue completing your form in a later date: How to save forms to continue later

    However, that is just an alternative workaround to accomplish what you need.

    So, Please let me suggest you our feature Enable Auto Fill Feature | Save Form Entries to Continue Later. If you have not tried it yet, kindly do it and  follow the steps of this guide to know how to enable it: How to Enable Auto Fill Feature | Save Form Entries to Continue Later

    That will help you to accomplish what you need.

    Inform us if you need further assistance with this inquiry.

    Thanks

  • Profile Image

    Answered by PreservationAlliance on January 21, 2014 at 02:00 PM
    Hello-
    Due to inclement weather, the Preservation Alliance office closed at 1:00pm on Tuesday, January 21.
    Holly Keefe
    Director of Membership Development
    Preservation Alliance for Greater Philadelphia
    1608 Walnut Street Suite 1300
    Philadelphia, PA 19103
    www.PreservationAlliance.com
    215.546.1146 x3
    Fax: 215.546.1180
    ...
  • Profile Image

    Answered by PreservationAlliance on January 24, 2014 at 12:40 PM
    I'm pretty sure I had done what you suggested earlier, and when it wasn't
    working the way I needed it to, I was advised to undo this-
    http://www.jotform.com/answers/314443-I-have-users-reporting-that-other-user
    s-are-editing-their-form

    So now I am thoroughly confused. Please advise. Thank you very much.

    Holly Keefe
    Director of Membership Development
    Preservation Alliance for Greater Philadelphia
    1608 Walnut Street Suite 1300
    Philadelphia, PA 19103
    www.PreservationAlliance.com
    215.546.1146 x3
    Fax: 215.546.1180
    _____
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on January 24, 2014 at 01:40 PM

    Hi,  I will be glad to explain this to you. The first guide, "How to save forms to continue later", basically gives you the option to edit your form once you submit it. Try the demo of the guide here.

     

    The second guide,  How to Enable Auto Fill Feature | Save Form Entries to Continue Later, will make the form to autofill with the last updated info, if  users  accidentally close the windows or refresh the screen while filling the form out, the info will be still there. Once you submit the form, it will autoclear.

     

    I would recommend to only try with the first guide. I leave your form as explained on the previous thread. Let us know what happens. 

  • Profile Image

    Answered by PreservationAlliance on January 24, 2014 at 02:20 PM
    I'm sorry, I am still confused. Can we discuss this over the phone?

    Holly Keefe
    Director of Membership Development
    Preservation Alliance for Greater Philadelphia
    1608 Walnut Street Suite 1300
    Philadelphia, PA 19103
    www.PreservationAlliance.com
    215.546.1146 x3
    Fax: 215.546.1180
    _____
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_T on January 24, 2014 at 03:56 PM

    We do not provide support over the phone, but we will do our best to help you over this Support Forum.

    I have tried your forms, and have not noticed any problems. Here is my sessions link:

    http://form.jotform.co/form/33296907707868?session=d240932@drdrb.com

    Please note that the data is being saved upon clicking the Next/Back buttons:

    If there is some way to reproduce the issue, please let us know.

  • Profile Image

    Answered by PreservationAlliance on January 24, 2014 at 04:40 PM
    Hi
    Yes, I've also been testing it out some more and it seems like everything is
    working as I expected it too. I think maybe someone was trying to go back to
    work on their form after they hit "Submit". I'll let you know if I can
    reproduce any of my user's complaints. Thanks for your help.

    Holly Keefe
    Director of Membership Development
    Preservation Alliance for Greater Philadelphia
    1608 Walnut Street Suite 1300
    Philadelphia, PA 19103
    www.PreservationAlliance.com
    215.546.1146 x3
    Fax: 215.546.1180
    _____
    ...