Form submission not received

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    Stuart Fulton  (
    Asked on July 08, 2021 at 10:05 AM
    Also we had a guy fill a form out using his mobile data and send the form but we didn't receive the form back to the email and seems it has been lost. Can you help please?
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    Answered on July 08, 2021 at 10:15 AM

    Can you please let us know have you not received a notification email about the submission? Are you able to locate the submission data in Jotform Tables or Jotform Inbox? If you can, please let us know the ID of the submission so we can check it further.

    You can click here to see where to locate the submission ID.

    Thank you for your cooperation.

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    Answered on July 19, 2021 at 12:45 PM

    I have had the same issue twice. 2 Clients said they submitted the form but I have no record of it

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    Answered on July 19, 2021 at 06:13 PM


    Can you please share to us the URL of the form having this issue?

    Guide: Where-to-find-my-form-url

    Looking forward to your reply.