How to see users who have access to company account

Hi there,

Is it possible to see who else has access to an account from our company? We are reviewing user access to our platforms and need to ensure past employees have their access revoked?

many thanks

Matthew Cooper

Global App Testing

Hi Matthew,

Thank you for reaching out to JotForm Support! Unfortunately, there is no way to access a full list of users who have been granted collaborator access to your various forms and tables. In order to check who is authorized to collaborate on your account, you will first need to log into the main company account from which these forms were created.

Next, you will need to click through each form and table in question, and check the Collaborators at the top right corner of your screen. Any users who have collaborated on that particular form or table will be listed when you hover your mouse over the Collaborate option (see below.)

Please reach back out with any additional questions, and have a great day!

Is it possible for me to get access to the main company account? The person
who owned the company account previously has left the business without
passing ownership of the account over to anyone else?
Regards
Matthew Cooper
...

Hello Matthew,

Thank you for the follow-up! Unfortunately, due to our Privacy Policy, we are not authorized to simply transfer the ownership of a User Account under almost any circumstances. If you are able to provide me with the URL of one of the forms owned by this account, I will see what we can do to help you gain access so that you can transfer ownership from your end.

Please reference the User Guide below for assistance in locating your form URL- https://www.jotform.com/help/401-where-to-find-my-form-url

Alternatively, if you are able to provide us with a screenshot of an email that you received from this account, this would also be extremely helpful- https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

Thank you in advance for your response!

Thank you for your help, please see the below link to one of the forms on
the account https://form.jotform.com/200914054909353.
Please see attached an email from the GlobalApp Jotform account giving me
access to the account as a user.
Please let me know the next steps to gain ownership of the account.
many thanks
Matthew Cooper
Global App Testing
...

Greetings Matthew.

Unfortunately, we are unable to see forwarded messages. Please take a screenshot of the message and share it with us. Make sure you click here to see how to post images to our Support forum.

In addition to this, could you please provide us with the following information regarding the payments on the JotForm account:

• Last Amount charged
• Transaction date
• Last four digits of your card
• Expiration date of your card
• Type of card(Visa, Mastercard, Amex, etc.)

Thank you for your cooperation.

Hi there,

We still likely have previous employees who have left our business who still have admin rights to this account. How is it possible to see all admins on a JotForm account and revoke access where necessary?

regards

Matthew

Hello Matthew,

Unfortunately, this is not possible. When using the Company-access in your Form's privacy settings, Jotform will ensure that only those Jotform accounts which use the specified domain's email address could access your form via that link. So you need to delete the email address associated to the employee or ensure that they would no longer have access to it. For more information, kindly refer to this guide.

Let us know if you have any other questions.