Form submission attempts

  • Profile Image
    CocoaMarketing
    Asked on January 21, 2014 at 04:50 PM

    Are you able to tell me how many attempts have been made to a contest form that we have running? There are no entries other than the test entries and we are not sure if the problem is not being able to upload from a cell phone, or if no attempts have been made.

     

    Thanks,

    Michelle Breland Jude, Owner

    Cocoa Marketing

    CocoaMailMe@gmail.com

  • Profile Image
    jonathan
    Answered on January 21, 2014 at 06:13 PM

    Hi Michelle,

    You can check how many submissions a form have on your My Forms Submissions Page  https://www.jotform.com/submissions/32941162948157

    I checked your form http://www.jotform.us/form/32941162948157 submissions, it currently have 5 at this time.

    There should also be e-mail notification every time your form is submitted, you can refer to the e-mail counts for the submission count.

    Also in My Forms page https://www.jotform.com/myforms/ you can view the total submission a form have.

     

    Hope this help. Inform us if you need further assistance.

    Thanks.

  • Profile Image
    CocoaMarketing
    Answered on January 21, 2014 at 07:30 PM

    H
    Thanks, but my question was about attempts. Any tracking on # of attempts.
    People are complaining that they are unable to upload videos.
    Thanks,
    Michelle
    ...

  • Profile Image
    ashwin_d
    Answered on January 21, 2014 at 10:19 PM

    Hello Michelle,

    If the submission is failed for any reason or if there is any error or limits, it is not captured in our system. We only capture/save the successful submissions.

    Upon checking your form, I did not find any issue with it. Your form should work normally. I was able to send you a test submission successfully. 

    Do check and get back to us if there is any problem.

    Thank you!