What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submission attempts

    Asked by CocoaMarketing on January 21, 2014 at 04:50 PM

    Are you able to tell me how many attempts have been made to a contest form that we have running? There are no entries other than the test entries and we are not sure if the problem is not being able to upload from a cell phone, or if no attempts have been made.



    Michelle Breland Jude, Owner

    Cocoa Marketing


    Page URL:

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    JotForm Support

    Answered by jonathan on January 21, 2014 at 06:13 PM

    Hi Michelle,

    You can check how many submissions a form have on your My Forms Submissions Page  https://www.jotform.com/submissions/32941162948157

    I checked your form http://www.jotform.us/form/32941162948157 submissions, it currently have 5 at this time.

    There should also be e-mail notification every time your form is submitted, you can refer to the e-mail counts for the submission count.

    Also in My Forms page https://www.jotform.com/myforms/ you can view the total submission a form have.


    Hope this help. Inform us if you need further assistance.


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    Answered by CocoaMarketing on January 21, 2014 at 07:30 PM

    Thanks, but my question was about attempts. Any tracking on # of attempts.
    People are complaining that they are unable to upload videos.

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    JotForm Support

    Answered by ashwin_d on January 21, 2014 at 10:19 PM

    Hello Michelle,

    If the submission is failed for any reason or if there is any error or limits, it is not captured in our system. We only capture/save the successful submissions.

    Upon checking your form, I did not find any issue with it. Your form should work normally. I was able to send you a test submission successfully. 

    Do check and get back to us if there is any problem.

    Thank you!