What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi, how can we get the bills of our account ?

    Asked by ambassade on June 30, 2011 at 04:39 AM
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    Answered by allanftd on June 30, 2011 at 08:00 AM

    Hi ambassade,

    Sorry but your message appeared blank in the support forum. Kindly resend it again by clicking here - http://www.jotform.com/answers/32114.

    We'll await your response. Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by gicindus on June 30, 2011 at 08:22 AM

    Hi Allan,

    I'm curious about your support schedule. Here you are responding an empty question but my question from yesterday is ignored.

     

    Let me reproduce it here in hope it will get more atention:

    I need to download my submissions, I've tried downloading in Excel and CSV with no luck. I also have an Excel report which isn't working.

    I've been having problems downloading submissions this month. Sometimes a download dialog appears but it closes when I click the download button, other times nothing appear at all.

     

    I look forward to hearing from you soon.

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    Answered by allanftd on June 30, 2011 at 09:36 AM

    Hello gicindus,

    Thank you for bringing this to our knowledge and sorry for the delayed service. There's three of us in the Support Team right now so your original post should be attended to shortly. But I'll answer this one for now.

    I have checked your account and noticed that one of your forms has 873 submissions. Downloading such a quantity would take some time to download if you want to export them all at once into Excel/CSV. What I would recommend therefore is to break down the 873 entries into smaller quantities (i.e. by submission month using the search box) and try to export each to Excel/CSV. Let us know how it goes.

    Please let us know if you need further assistance. Thank you for your patience and understanding.

    JOTFORM SUPPORT